Company steps in after Get McGinty story
WCNC 6:44 AM. EST March 04, 2016
IRON STATION, N.C. -- Last week we aired a story about a man in Lincoln County who had to listen to his security system beeping, every minute, sometimes in the middle of the night. To say he was ticked off is an understatement.
“Very annoying,” says Dennis Bartholomew.
Dennis tells me it started about six months ago. When he called the numbers of his old security system company he learned they had been bought out by a company called “Protection One”. So he asked if they would come out and service it and remove whatever code was in there that isn’t allowing him to shut it off.
Dennis says, "Protection One was telling me that the fact that I’m no longer a client of theirs, they can’t send a technician out to take the code out that they had installed.”
"But they’d be happy to if you became a client?” we asked.
"Oh yes, exactly, for $34.99 a month with a three-year contract. Or the other option they gave me was replacing my four keypads.”
A Protection One PR rep told NBC Charlotte that the company did not have the codes to fix the system. Dennis’ system was put in 16 years ago by a different company and has since been acquired by Protection One.
UPDATE: After our story aired, we received an email from a local security company called Security Consult saying they could fix this-- with no contract, and at no charge!
Julius Ulandy from Security Consult emailed me saying he could silence the beep. We helped make the introduction and wa-la! So, what it a complicated fix?
“Not at all, probably took us two minutes," Julius laughed.. (laughs*)”
Julius was happy to provide the service, especially since he had once worked for the original company that put the system in the house. Good customer service and a good deed.
Dennis is thrilled saying, “They put in a few codes, pressed a few buttons, and we were good to go, silence is golden!”
That’s good to hear, or in this case, not hear!
CHARLOTTE, NC -- Police are working to find out if a suspected thief is responsible for more crimes throughout the city.
Ink Floyd caught a man on camera cutting down their business sign on a busy NoDa street early Friday morning.